FAQ

How long does it take to process and ship my order?

Orders are typically processed within 2–3 business days. Please note that weekends and holidays are not included in this timeframe. During periods of high demand, processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

What are the shipping costs and delivery times?

Shipping charges are calculated and displayed at checkout. Delivery times vary based on your location and the shipping method selected. Occasionally, unforeseen delays may occur during transit.

Do you offer international shipping?

Yes, we ship internationally. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Will I receive tracking information for my order?

Absolutely. Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours.

What should I do if my package is damaged or lost?

If your package arrives damaged or is lost in transit, please contact the shipping carrier directly to file a claim. Retain all packaging materials and damaged items to support your claim.

What is your return policy?

We offer a 180-day money-back guarantee. If you're not satisfied with your purchase, you can return it for a full refund. For U.S. customers, we provide a prepaid shipping label at no cost. International customers are responsible for return shipping costs. Please refer to our Return Policy for detailed information.

How can I contact customer support?

You can reach our customer support team by calling (305) 209-0853 or emailing [email protected]. We're here to assist you with any questions or concerns.